E-Commerce Assistant - UK

Support · London, London, City of
Department Support
Employment Type Part Time
Minimum Experience Entry-level
Compensation £9.50

Who is Bailey Nelson? We’re an Australian eyewear brand that is growing rapidly across the UK, Canada, Australia & New Zealand with many stores and awesome growth opportunities for our team members.  At Bailey Nelson, we’re all about changing how our customers see the world and how the world sees them. We are focused on living and sharing our values through every experience and interaction, whether customer focussed or internally with our coworkers. We believe our teams are the secret to our success. Our people and the interactions we have with one another and with our customers are what defines the essence of who we are, and why we are quickly becoming the smarter choice in eyewear for our customers.

As a Bailey Nelson E-Commerce Assistant, you’ll play a crucial role in our online team and deliver the best possible experience to our customers every day. You’ll have the opportunity to hit some exciting goals along the way and build a career with a growing brand that is evolving the eye care industry. 

What we need:

We’re looking for an outstanding individual to join our UK online team. You’ll be responsible for processing online orders and enhancing the overall online customer experience through online chat & support. 

You’ll excel in this role if you thrive in a fast-paced startup environment, are comfortable wearing many hats and have a strong interest in all thing’s customer care and e-commerce.  

Shifts can be flexible based on your schedule, however Tuesday is a mandatory workday for this role. We're offering 8 hours per week, then up to 20 hours during peak trade. There is future opportunity to turn this into a full-time position, working part-time in our stores as well.

Key responsibilities & duties:

  • Manage and execute online orders for our UK website which includes:
    • Processing and shipping orders
    • Processing returns and exchanges
    • Managing and entering all invoices, payments and orders into our POS
    • Facilitate any lens upgrades and additional payments
    • Processing and organising stock allocation
    • Staffing LiveChat
    • Quality checking glasses
  • Provide exceptional customer experience through customer support emails, online chat and phone calls 
  • Generate and execute new ideas to improve the online customer experience
  • Conduct customer follow ups on expired and missing customer prescription scripts

Skills, qualification, education & experience required:

  • Post secondary degree or equivalent
  • 1-year experience working in e-commerce or retail operations is an asset
  • Optical experience would be an advantage
  • Good understanding of web technologies, specifically Shopify 
  • Proficient in Excel and Google suite of apps (Docs, Sheets etc)
  • Able to work independently and manage timelines

Along with all the usual things like staff discount, great pay & benefits, we offer an awesome work environment with an exceptional group of people!

Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
  • Employment Type
    Part Time
  • Minimum Experience
  • Compensation