Ecommerce Assistant - 24 Hours per week, Calgary AB

Support · Calgary, Alberta
Department Support
Employment Type Part Time Fixed Term
Minimum Experience Entry-level

Calling all Part-Time workers in Calgary!!!

We’re looking for an outstanding individual to join our online store team to deliver outstanding service to our customers through BN values aligned communications. You’ll be responsible for fulfillment of online orders, and enhancing the overall online customer experience through online chat & support.  You’ll excel in this role if you thrive in a fast-paced start-up environment, are comfortable wearing many hats and have a strong interest in all things customer care.


This is role will be working Sunday through Wednesday each week up to 24 hours, with potential for additional hours during periods of peak trade. 


Key responsibilities & duties:

  • Delivering an exceptional online customer experience which includes:
    • Customer support emails and online live chat
    • Timely fulfillment and dispatch of online orders 
    • Coordination and timely processing of online returns
    • Investigate possible delays in shipments, open investigations and follow-up with shipping carriers
    • Accurate optical dispensing & quality checking glasses
    • Stock-take support and inventory management
    • Processing and organizing stock allocations
    • Support with processing orders during peak sale periods 


Skills, qualification, education & experience required:

  • Experience working in customer service is a must (in-store or online)
  • Experience working in e-commerce or retail operations is an asset
  • Optical experience - while not a necessity, previous experience is a big plus in this role.
  • Good understanding of web technologies
  • Proficient in Excel and Google suite of apps (Docs, Sheets etc)
  • Able to work independently and manage timelines


If you're looking for a flexible role where you can utilize your exceptional customer service skills, then don't sit back and wonder what might have been....apply now!!!

Thank You

Your application was submitted successfully.

  • Location
    Calgary, Alberta
  • Department
    Support
  • Employment Type
    Part Time Fixed Term
  • Minimum Experience
    Entry-level