Merchandise Administrator / Allocator

Support · Sydney, New South Wales
Department Support
Employment Type Full Time
Minimum Experience Entry-level

Bailey Nelson is hiring a Merchandise Administrator / Allocator in Sydney. This role is part of the Product Team and reports into our Merchandise Manager. 

As a Bailey Nelson  Merchandise Administrator / Allocator you bring the joy to eyecare by ensuring our customers have access to the full range of products in store/ online and by providing system and product service support to BN store & Merch team members. 

About Us

  • Bailey Nelson (BN) started in 2012 at the Bondi markets and has grown into an international optometry and eyewear provider in Australia, New Zealand, Canada and the UK. 
  • BN’s purpose is to bring the joy to eyecare and our vision is to become the most loved brand in optometry and eyewear. 
  • BN’s values shape our culture and our everyday actions - we celebrate being tightknit, being down to earth and constantly improving ourselves and BN’s customer experience. 

Role Overview 

  • Maintain effective relationships with global retail teams, including efficient management of the Merch Inbox to drive timely responses/ resolutions to all queries 
  • Deliver the Inventory Allocation Strategy set by the Merch Planning Team to ensure stock is optimised and in the right volumes at the right time in the right location 
  • Own the end to end replenishment process for global store networks; gains understanding of regional trends and local needs and communicates back to the Merch / Planning Team 
  • Represent the Merch Team in NSO (New Store Opening) meetings, liaising with relevant teams and driving tasks associated with successful opening of new stores
  • Provide effective support to the Merch Team through reporting and analysis, including planned weekly, monthly, quarterly cadence and ad hoc requests 
  • Own and manage the system processes associated with product /master data changes, inventory movements and stocktake investigations, supporting Merch Planning & Production  
  • Taking direction from Merch Team, deliver required tasks in a timely manner, adhering to deadlines and with the ability to work under pressure or with changing priorities

Team Leadership

  • Role models the BN values behaviors tightknit, constantly improving and down to earth
  • Strong understanding of KPIs that you are delivering, and sharing suggestions and ideas for improving performance with your manager and the broader team on a regular basis
  • Supports the wider team in fulfilling their roles and upskilling team members when required 
  • Builds relationships and communicates effectively
  • Demonstrates sound judgement when making decisions or advising others 

Personal Leadership 

  • Self aware of strengths and areas for improvement
  • Self development plan in place and proactively working on it with support of Manager 
  • Demonstrates drive to improve self and BN 
  • Able to stay calm and constructive in all interactions
  • Demonstrates resilience, integrity and professionalism 
  • Able to work as part of and across a tightknit global team

Role KPIs

  • Core service level consistently at 95% of available stock
  • Purchase orders GRN’d into Netsuite within 24 hours of receipt 
  • All store queries responded to within 24 hours
  • Allocations and master data updates are accurate and processed in system on time

About You

  • Proficient in Excel with good numerical and analytical skills
  • Competent in Google G Suite applications
  • Retail knowledge & experience working with systems (NetSuite preferred but not essential)  
  • High level of attention to detail / working with large data sets 
  • Confident and clear communicator with strong organisational & time management skills

What’s In It For You 

  • The opportunity to be part of a growing international business and to help BN achieve its vision of being the most loved brand in optometry & eyewear 
  • An inspiring culture and work environment - 90% of our team said they would recommend working at BN to others in our 2020 engagement survey
  • Generous BN product allowance for all team members

Thank You

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  • Location
    Sydney, New South Wales
  • Department
  • Employment Type
    Full Time
  • Minimum Experience